As an industry-leading care agency, Advanced Care has provided quality domiciliary care for the citizens of Coventry since it was established in 1999.
Between our passionate domiciliary care and dedicated office team, we strive to provide service users and their loved ones with a tailor-made service that supports the whole family, both mentally and physically.
All of our support workers are trained to a diploma level in Health and Social Care, have the required DBS verifications and owns a full UK driving licence.
We utilise an electronic homecare visit recording system to log home visits – this provides us with a real-time picture of our support workers progress day-to-day, allowing us to be flexible and reactive.
Our ethos is the provision of person-centred home support, offering both dignity and respect for the service user whilst providing reassurance to family and friends that their loved one is safe, comfortable and receiving home support that meets their individual needs.
People and their relatives told us they felt the office staff were caring as well as the care staff. They felt able to contact the office if there were any concerns, and they would be listened to, and their concerns acted upon.
Staff enjoyed working for the service. They demonstrated a passion for giving good care to people. This we felt was indicative of the management of the service. We felt the manager had high standards of care, and wanted the best for people who used their service.